WHAT WE DO
We work with employers, multiemployer unions and insurers to design and implement their bespoke medical travel program to integrate with your organization's established benefit program.  Our unique approach to health tourism benefit design requires little, if any SPD and plan document modification.
HOW WE'RE DIFFERENT
We use your plan's unique population health data and predictive modeling information to determine if a medical travel program makes sense for your plan participants, and upon which areas to focus. We don't sell surgery packages and we are not focused solely on international destinations and providers.
HOW YOU'LL BENEFIT
Save plan dollars. Satisfy fiduciary loyalty requirements. Identify and implement a narrow network of designated providers from our Approved Provider lists. Negotiate exclusive discounted rates just for your program. Access end-to-end operational and TPA support. A trusted adviser you can depend on.

Mercury Health Travel, a unit of Mercury Healthcare International works exclusively with group health benefit plan sponsors and insurers.

Choose one or all of our corporate medical travel benefit management services developed through the experience of more than 30 years in business:

  1. guidance on developing your health travel program design and pilot program
  2. help you analyze past claims, stoploss aggregate claims, predictive modeling output reports and lasered claim exposures to find savings opportunities through health travel
  3. introduce you to experts who can help with plan document creation
  4. explain program benefits to employees and executives, board members, town council and finance stakeholders
  5. help with developing provider RFPs for transparent, predictable, bundled case rates and target price ranges for procedures
  6. help to establish your company health travel policy and connect you to our specialized travel agency partner, if needed
  7. help you arrange discounts with over 450 airlines and over 150,000 hotels
  8. introduce you to pre-qualified providers and suppliers in the USA and 60 foreign countries ready and eager to work with you
  9. prepare you for, or accompany you on site inspections and provider interviews anywhere in the world
  10. assistance with provider credentialing and privileging to mitigate plan administrator fiduciary risk
  11. provide you with a template draft agreement and help with face-to-face and remote provider and supplier contract negotiations
  12. advise you on what to include in your employee benefits portal and how to design it for maximum efficiency and clarity
  13. explain TPA and ASO partner roles and reporting requirements for these extra-contractual arrangements
  14. get you started with interim help to coordinate patient movement, logistics and outcomes measurement and monitoring until your utilization warrants an internal FTE
  15. draft your case management and policies and procedures, workflows and outcomes monitoring, measurement and evaluation
  16. train an internal staffer at the point your utilization has increased to transition from outsourced to internal support
  17. set up and train you on the only software in the industry that is purpose built for health travel case management
  18. introduce you to insurers who cover health travel complications and plan fiduciary managed care insurance and develop domestic and offshore captives
  19. support pilot program expansion to more locations, additional procedures

Mercury Healthcare International is the umbrella for two core businesses, and four distinct health tourism divisions. The Mercury Health Travel division is home of the world’s largest integrated network of Approved Providers of healthcare and other health tourism services.

Care Continuity and Quality Assurance

Mercury Health Travel has a medical director of counsel in each destination where program participants travel for care. They keep us informed about local conditions and intercede whenever necessary and review providers we might add to our network.  On occasion they may also intercede as an advocate for a plan participant .

While we are not eligible for URAC accreditation, we have implemented many of their relevant, rigorous and fair credentialing and due diligence processes to design our network standards and practices.

Our Team

Program design – Our experts include brokers and benefits advisers who have worked with us for years.  They assist employers, unions and plan administrators to complete plan documents. We also have experts in actuarial analysis, predictive modeling and population health management working side by side with epidemiologists who assist our clients with feasibility studies. They advise whether or not a health tourism program makes sense for a prospective client.

Care Management – Nurse case managers coordinate pre-departure, patient eligibility screenings, arrange telehealth consultations with destination providers, and oversee concurrent and post-treatment care continuity.  They also monitor and measure clinical outcomes.

Travel planning – Specially-trained travel planners organize medical travel itineraries and specify requirements to be followed by our partner travel agency when making airline reservations.  These travel planners know the connecting airport layouts, are connected to special services providers, (wheelchair escorts, airport ground handling, etc.) airport hotel managers, ramp managers, airport station managers, arrival and departure coordinators, and are involved in every logistics touchpoint in the medical travel journey.

Leadership, Expertise & Experience

maria-machu-picchu
Maria Todd leads a field review in Peru to evaluate various destinations and suppliers for medical tourism readiness.

Maria Todd is a world renowned leader and strategist in health and wellness tourism and the author of five internationally-published, peer reviewed books on medical tourism business development and operations. Her background includes advanced degrees in healthcare business administration, work as a surgical nurse, travel agent and tour operator. But she’s also worked hands on as a hospital and ASC executive, HMO Provider Relations coordinator and contract negotiator, and Executive Director of U.S. integrated health networks. Work experience as a health law paralegal and mediator of payer-provider contract disputes round out her skills and experience to lead the team. She’s one-of-a-kind in the health tourism industry.

Innovation

Our Approved provider network is the first and only globally integrated health delivery system® of its kind. It took four attempts to register the this term of art with the USPTO.  In 2010, they acknowledged our unique network design and functionality and granted us the trademark registration.

Our CEO has been engaged as a direct appointed consultant by embassies, tourism and economic development ministries educational institutions, and hotel and hospital trade associations. She is a globally recognized and respected authority called upon to develop national health tourism regulatory frameworks, market penetration strategies, and to assess market potential for health tourism readiness and destination development.